Ordering

Payment

Website orders can be paid by either credit card or direct bank deposit.

Credit card payments are processed at time of order placement through a secure bank provided gateway.

Credit card details are not held or transmitted through Apex Replicas servers.

Upon completion of the transaction all credit card details are deleted from the server. Apex Replicas do not store credit card details in any form.

Bank deposit payments must be received within 5 working days of the order being placed. If the deposit has not been received in this time the purchaser will be contacted. If no payment received 5 working days after this contact the order will be deleted and the item(s) placed back into stock.

Pre-ordering

Pre-orders for items manufactured or distributed by Apex Replicas can be made at any of our many authorised stockists throughout Australia. To find one near you please use our find a stockist link by clicking the link on the top right of this page. Our network of authorised stockists includes the best retailers in Australia who will be more than happy to help you out.

For customers wishing to pre-order through the site you must be a registered and logged in member of the website to access this system. Registrations can be completed by clicking on the Members Area tab at the top of this screen.

Once registered and logged in all items will have the blue 'pre-order' button displayed in the product thumb nail section.

When placing a pre-order for any items you will add the items to your cart, and then proceed to summary. There are no further steps to the pre-ordering process. No payment is required at this stage.

You can view your pre-ordered product list by going into the Members area of the website and clicking on the ‘My Pre-orders’ button.

When items arrive and stock is allocated to the website you will be automatically e-mailed notifying you that the items have arrived. Once you have been notified you will then need to go into the Member Area > My Pre-orders section. All items on your pre-order list that are in stock and available will have the 'order' button on the right hand side turn orange and will be a live link. Anything still grey that you cannot click on is not yet available.

Clicking the ‘order’ button on available items will then add these items to your shopping cart

Once all items you wish to purchase are added to your cart you can then proceed to the shopping cart and payment portal and you can complete the order and payment. Orders will be sent out as quickly as possible. All orders received by 11:00 on a business day will be shipped on the same day with next business day the norm.

Please note that due to international exchange rate fluctuations, length of time from announcement to delivery, and rising manufacturing costs, prices for pre-ordered items is not confirmed until the item is received into stock. Pricing shown on the website for items yet to arrive is an indication only.

Cancelling a pre-order

Please note that pre-ordering an item is considered a commitment to purchase but we know times change and by the time the item arrives you may not need or want the item anymore. Pre-orders cannot be cancelled from your side of the site. If you wish to cancel a pre-order then please e-mail info@apexreplicas.com.au with the item number you wish to cancel and the order number that item is on and we will cancel the order for you